Returns are accepted within 14 days of delivery, provided the item meets our eligibility criteria.

Returns are only accepted for items in their original, unopened shipping package with all seals, labels, and tamper-evident packaging intact.

• Over-the-counter (OTC) medications
• Medical supplies or devices in unopened packaging

Non-returnable items include:

• Prescription medications (due to federal and state regulations)
• Opened or partially used products
• Refrigerated or temperature-sensitive items
• Personal care items
• Gift cards or digital products

• Step 1: Contact our Customer Service team at (800) 503-0911 or answers@pharmaresolve.com within 14 days of delivery to initiate a return. Provide your order number and reason for the return.
• Step 2: Our team will verify eligibility and provide a return authorization number and prepaid shipping label (if applicable).
• Step 3: Securely package the item in its original, unopened shipping package, including all original documentation and the return authorization number.
• Step 4: Ship the item to the address below using the provided label or a trackable carrier.
  
  Returns – pharmaCHELATION
  2936 W 17th Street
  Erie, PA 16505

• Once we receive and inspect the unopened item, we’ll notify you via email about approval or rejection.
• Approved refunds will be processed to the original payment method within 1-7 business days.
• Original shipping fees are non-refundable unless the return is due to our error.
• If the return is due to a pharmacy error (e.g., incorrect item shipped), we’ll cover return shipping costs and provide a full refund.

• If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery at (800) 503-0911 or answers@pharmaresolve.com. Please provide photos of the item and packaging for verification.
• For eligible defective or incorrect items, we’ll provide a prepaid shipping label and offer a replacement or full refund.

• We cannot accept returns of any opened or tampered items due to health and safety regulations.
• Prescription medications are non-returnable under federal law (FDA regulations).
• We reserve the right to refuse returns that do not meet our policy requirements or are suspected of fraudulent activity.